Compliments and complaints process
Let us know what's on your mind
We welcome and value your feedback. Compliments are sincerely appreciated and complaints give us the opportunity to continually assess and improve our service. If you'd like to let us know about the positive experience you had with us, please feel free to drop us a line. We like knowing we're moving in the right direction and delivering the service you expect from us.
Your complaint is important to you, and it is to us. We will contact you within two working days of receiving your complaint to discuss the concerns you have and how together we can find a resolution. This is a free service. In the first instance, any complaints should be sent to us at:
Alpine Energy Limited
PO Box 530
Ph: 03 687 4300
We are a member of the Utilities Disputes Ltd. If you feel we have mishandled your complaint you can contact the Utilities Disputes at:
Freephone 0800 22 33 40
Phone +64 4 914 4630
Utilities Disputes Ltd replaces the office of the Electricity and Gas Complaints Commissioner (EGCC). Utilities Disputes provides a free and independent complaint resolution service for consumers by using a wide range of dispute resolution techniques.
Please go to www.utilitiesdisputes.co.nz for more information.