Network connection process explained
Before you begin, it is best to give us a call and make an appointment to see one of our new connection staff who will be pleased to provide you with information and assist you with your new connection application.
Some of the details that we need in order to assist you are:
- Your name and contact details
- Address of the proposed new connection
- Connection use needed (e.g. domestic, commercial, farm, irrigation, etc...)
- Number of phases needed
- Capacity needed at the site (e.g. 60 or 100A, pump size, etc...)
- Land title description
- Sketch of the physical location (to assist verify the exact location)
Our new connections project manager will prepare one or more budgetary design options (depending upon the nature of your new connection inquiry), including sketches and price estimates, for your consideration.
Once you decide you wish to proceed with a proposed design and price, we will send you an offer. This will include a contract for electrical work and a drawing.
Contract for electrical work
Should you decide to proceed with the project, simply complete, sign and date the contract for electrical work and return it to us with the payment specified in our offer (the full amount or 50% deposit depending upon the nature of the project and the conditions of our offer).
Network extension and/or connection works
Upon receiving your signed contract for electrical work form and payment, we then start the design and construction process and instruct an approved network electrical contractor to complete the network extension and/or connection work required for your new network extension and/or connection.
Your electrical contractor and your installation
Having returned to us your completed contract and payment you now need to contact your electrical contractor who you're employing directly to do your site installation work. Your electrical installation contractor will then complete a network connection application form and send this to us for processing. Your contractor will be invoiced for the establishment fee for a new connection application.
Approval of your application for network connection
Assuming that your application is all in order, and compatible with our network configuration and load capacity at point of network connection, and includes all required information, we shall approve your network connection application, allocate an ICP number for the connection, send your electrical installation contractor and your energy retailer an acknowledgement of the approval. Your contractor can then commence work on your electrical installation.
Acknowledgement from your energy retailer
Your energy retailer will acknowledge to us and your electrical installation contractor that they have accepted to supply your connection.
Inspection, metering and livening
Once an approved network electrical contractor has completed the network extension and/or connection work, and your electrical installation contractor has finished the installation work and has a Certificate of Compliance for it, and we have been notified, we will arrange for the connection to be inspected, meters and relays fitted, and livened. Your electrical installation contractor will be invoiced for the Inspection fee for a new connection.
At the completion of the work by an approved network contractor, we will send a final invoice for any remaining money owing on the contract.
You make final payment for the network extension and/or connection work.